L & P #14

I am currently reading the Library and Web 2.0 articles and these are my thoughts:

• The critical element of Library 2.0 has less to do with technology than it does with one key philosophy of how we should structure our service: It's all about the customer! There is no excuse for not focusing completely on giving the customers what they want in the ways they want it delivered. There is no room in Library 2.0 for the librarian who does not buy in to this philosophy.
• How is CML measuring up on this? Clearly this philosophy is embraced at the highest levels or there would be no Learn and Play, but how well does it trickle down? It matters little how much Administration wants CML to be Library 2.0 if the everyday staff working with customers do not understand what it means, why it is important, and live it in all their interactions with customers.
• I'd love to see OCLC take their Open WorldCat a step further and create an iPhone app. This type of tool could connect users (granted, a limited demographic of users) to their local libraries all over the country. See my previous blog post on why I think a library iPhone app is a good idea.
• Westerville PL subscribes to a service that catalogues websites and integrates them into their OPAC. The result is that when users search the catalog for information on a subject, not only are books and journal articles retrieved, but reliable websites are as well. A customer, then, knows s/he can start a web search from home or wherever at the Westerville library online and get a manageable number of reliable web resources. I don't have any idea how often customers actually do this, but I think it is a really cool idea.
• As we embrace new technologies and the new methods for delivering information that customers want, I believe it is critical to remember that libraries have a role to play in leveling the playing field so that all people have access to free information. We must not abandon those segments of our population who do not have advanced technology skills or online access. The digital divide is still very real and in these economic times, it is unlikely that this will be changing anytime soon.
• It would be cool to see Ready to Read on Twitter. Parents, sign up to follow us on Twitter for daily tips and resources on how to get your kids Ready to Read!